Undertaking

By submitting this Interpreter Request Form, I acknowledge and agree to the following terms and conditions:

1. I acknowledge the fees and cancellation charges applicable to interpreting assignments provided by Interpreters OnSite and agree to pay all invoiced amounts within 21 days of completion of the assignment.
2. I acknowledge that where a booking is cancelled within 48 hours prior to the scheduled commencement time, including same-day cancellations, the applicable Cancellation Fee shall be equal to the Full Fee.
3. I acknowledge that where the duration of a confirmed booking is reduced within 48 hours prior to commencement, or on the day of commencement, the original booked duration shall remain fully chargeable.
4. I acknowledge that any assignment cancelled on a Friday for a scheduled Monday attendance will incur the Full Fee.
5. In relation to multi-day court bookings, I acknowledge that I will be charged:

• • 100% of the applicable fee for all days attended by the interpreter; and
  • 50% of the applicable full fee for cancelled attendances.

6. I acknowledge that urgent bookings requested to commence within two (2) hours of submission of the booking request will incur an additional Urgent Booking Fee of 33%, payable in addition to the standard booking fee.
7. I acknowledge that:

• • bookings scheduled Monday to Friday before 9:00am or after 5:00pm will incur a 50% loading;
  • Saturday bookings will incur a 50% loading; and
  • Sunday and Public Holiday bookings will incur a 100% loading (double the standard Monday to Friday rate).

8. I acknowledge that non-attendance of a non-English speaking client and/or attending professional for a pre-booked appointment that has not been cancelled in accordance with these terms will incur the Full Fee.

 

9. I acknowledge that:

• • The minimum booking duration for investigations and detention centre/gaol visits is 1.5 hours, regardless of whether the assignment is conducted face-to-face, by telephone, or via video conference.

10. I acknowledge that interpreter non-attendance may occur due to unforeseen or circumstances beyond reasonable control, and I agree that Interpreters OnSite shall not be liable for any payment, charge, loss, or cancellation fee incurred by me or any third party arising from such non-attendance.
11. I acknowledge and agree that all assignment cancellations must be submitted in writing via email directly to the Interpreters OnSite office and will only be deemed accepted once receipt of the cancellation has been confirmed by Interpreters OnSite. Cancellations made by telephone will not be accepted.